Loose Diamond

We want your jewelry to arrive safely and securely. Here's what you can expect:

✦ Free shipping on all orders — no hidden fees ✦ Fully insured — your order is insured for its full value during transit ✦ Signature required — delivery requires your signature to ensure your jewelry reaches you safely ✦ Tracking provided — you will receive a tracking number once your order ships

Your jewelry deserves to be treated with care from the moment it leaves us until it's in your hands. 💎

All orders are delivered within 5-7 business days after your order is confirmed.

✦ Order processing: 1-2 business days ✦ Shipping & delivery: 3-5 business days ✦ Total estimated time: 5-7 business days maximum

Once your order ships, you will receive a tracking number so you can follow your jewelry every step of the way. 💎

Please note: Delivery times may vary slightly during peak seasons or holidays.

We accept returns on unworn, undamaged items in their original box with all certificates included. Returns must be shipped prepaid with insurance and signature required. Refunds are processed to your original payment method within 3-5 business days of receiving the return. Please note that original shipping charges are non-refundable, and custom or special orders are non-refundable.

Every product you buy from us must be free of defects, or you may return it immediately for credit or replacement.

✦ 3-month manufacturer's warranty covering defects under normal wear
✦ Missing stones under 0.12ct replaced free of charge
✦ Valid in the USA only

Please note: Warranty is void if repaired by anyone other than Al Qasem Jewelry. We cannot warranty stones we did not furnish.

Al Qasem Jewelry disclaims liability for consequential or accidental damages. This warranty gives you specific legal rights which may vary by state.

Yes! We offer ring resizing within 1 month of purchase for a nominal fee. Resizing takes 2-7 business days. Please note that eternity rings cannot be resized.

We stand behind the quality of every piece we sell. Here's what's covered:

✦ Missing diamonds or gemstones replaced FREE of charge within 3 months of purchase
✦ Applies to stones with a total weight under 0.12 carat
✦ Stones over 0.12 carat are not covered under this warranty

Please note: This warranty covers manufacturer defects only and does not cover lost or stolen stones, general wear and tear, or damage due to misuse or negligence.

Our 3-month warranty covers manufacturer defects only. The following are not covered:

✦ General wear and tear (scratches, dents, or nicks) ✦ Water damage ✦ Fading or chipping due to handling ✦ Lost or stolen parts ✦ Damage due to personal misuse or negligence ✦ Accidental damage not caused by a manufacturing defect

For all returns, repairs, and stone replacements, please contact us first before sending anything back — we will guide you through the full process and provide you with all the details you need.

📧 Contact us at: Support@Alqasemjewelry.com

Please include the following information in your message:

✦ Your full name ✦ Your order number ✦ The reason for your request (return / repair / stone replacement) ✦ Photos of the item if applicable

Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

To ensure your jewelry is fully protected during transit, all items sent back to us must meet the following requirements:

✦ Prepaid shipping — all shipping charges must be paid by the sender ✦ Fully insured — package must be insured for the full value of the item including shipping charges ✦ Signature required — delivery must require a signature upon receipt ✦ Tracking — use only carriers that provide a tracking number

Please note: You are responsible for any loss or damage if the package is not properly insured. Insurance costs are minimal compared to the value of your jewelry.

Once we receive and inspect your item, we will process your request within 2-7 business days.

We accept all major payment methods for a safe and secure checkout:

✦ Credit & Debit Cards — Visa, Mastercard, American Express ✦ Shop Pay — fast, secure one-tap checkout ✦ Apple Pay — for Apple device users ✦ Google Pay — for Android device users

All transactions are encrypted and secured. Your payment information is never stored on our servers. 🔒