FAQ

❓ What is a lab-grown diamond? A lab-grown diamond is a real diamond created in a controlled laboratory environment using advanced technology that replicates the natural diamond-growing process. It has the same chemical, physical, and optical properties as a mined diamond.

❓ Are lab-grown diamonds real diamonds? Yes! Lab-grown diamonds are 100% real diamonds. They are not simulants or fakes. The only difference is their origin — they are grown in a lab instead of mined from the earth.

❓ What does IGI certified mean? IGI (International Gemological Institute) is one of the world's leading diamond grading laboratories. Every diamond we sell comes with an IGI certificate that verifies its cut, color, clarity, and carat weight — guaranteeing its quality and authenticity.

❓ What is the difference between lab-grown and mined diamonds? Lab-grown diamonds are chemically and physically identical to mined diamonds. The key differences are: lab-grown diamonds are eco-friendly, conflict-free, and significantly more affordable — typically 50-70% less than mined diamonds of the same quality.

❓ How long does shipping take? All orders are delivered within 5-7 business days. Every order is fully insured and requires a signature upon delivery for your security.

❓ Is my order insured during shipping? Yes! Every order is fully insured during transit at no extra cost to you.

❓ Do you ship internationally? Please contact us at [your email] for international shipping inquiries.

❓ What is your return policy? We accept returns within 30 days of delivery. The item must be in its original, unworn condition. Return shipping costs are the responsibility of the customer, except in cases where the item arrives damaged or defective.

❓ How do I return or exchange my order? To initiate a return or exchange, please contact us and we will guide you through the process step by step.

❓ What does the 3-month warranty cover? Our 3-month warranty covers manufacturing defects and stone replacement. It does not cover accidental damage, loss, or normal wear and tear.

❓ How do I find my ring size? You can use our Ring Size Guide available on every product page. We recommend measuring your finger at the end of the day when fingers are at their largest.

❓ Can I resize my ring after purchase? Yes! Ring resizing is available within 30 days of purchase for a small fee, and takes 2-7 business days.

❓ Can eternity rings be resized? Unfortunately, eternity rings cannot be resized due to their full-circle diamond setting.

❓ What payment methods do you accept? We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. PayPal is not currently available.

❓ Is checkout secure? Absolutely! Our checkout is fully encrypted and secured. Your payment information is never stored on our servers.